How your custom piece comes to life

From your photo to your doorstep — every step of the journey, explained.

Send us your pet photo

Send us your pet photo

After placing your order, you'll receive a confirmation email with easy instructions. Simply reply with a clear, well-lit photo of your pet — we recommend one where they're looking straight at the camera.

💡 Tip Natural lighting and a plain background work best. The better the photo, the more detail we can capture!
Our artists create your portrait

Our artists create your portrait

Our talented artists hand-draw a bespoke portrait of your pet, capturing their unique personality and character. Every portrait is drawn from scratch — no templates, no AI. This stage typically takes 3–5 working days.

💡 Tip Each portrait is completely one-of-a-kind. No two are ever the same.
You approve the design

You approve the design

Before we begin production, we'll send you a digital preview of your portrait for approval. This is your chance to request any changes — we want you to absolutely love it before a single thread is stitched.

💡 Tip One round of revisions is included with every order, free of charge.
Custom embroidery begins

Custom embroidery begins

Once you've given the green light, our embroidery machines bring your portrait to life with precision stitching on your chosen product. Every item is individually quality-checked by hand before moving to dispatch.

💡 Tip We use premium colourfast threads built to last wash after wash.
Delivered to your door

Delivered to your door

Your finished product is carefully wrapped and dispatched straight to you. You'll receive a tracking number as soon as it's on its way. Standard UK delivery takes 2–3 working days.

💡 Tip Orders arrive in gift-ready packaging — perfect if it's a present!
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  • Handmade
  • Approved Before Production
  • UK Delivery
  • Every Pet Welcome