Shipping Policy

Production and dispatch times

Most of our products are custom made to your design. Please allow up to 14 days from order confirmation for your item to be made and dispatched. Ready-made (non-custom) items are typically dispatched within 2–3 working days.

Dispatch times are estimates and begin from the date your order is confirmed — or, for custom orders requiring artwork approval, from the date you approve your final artwork (see below). During busy periods (such as the run-up to Christmas), production times may be longer; any extended timescales will be noted on the website or communicated to you directly.

Artwork approval

For custom orders, we will send you a proof or artwork preview for approval before production begins. Production cannot start until you have approved your artwork, so please review and respond promptly — delays in approving artwork will delay your dispatch date accordingly.

Please check your proof carefully, including spelling, colours, sizing, and design placement. Once you approve the artwork, we are unable to accept returns or offer refunds for errors that were visible in the approved proof.

If we have not received a response to a proof after 7 days, we will follow up by email. Orders left unapproved for an extended period may be placed on hold until we hear from you.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates below apply from the date of dispatch, not the date of order:

• UK: [2–4] working days
• Europe: [5–10] working days
• Rest of world: [7–14] working days

Delivery times are estimates provided by our carriers and are not guaranteed. Delays can occasionally occur due to circumstances outside our control, such as carrier disruption, customs processing, or severe weather.

Order tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where a tracked service has been used). Please allow up to 48 hours for tracking to become active.

International orders, customs, and import duties

Orders shipped outside the United Kingdom may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost at checkout. Customs processing may also add to delivery times.

Please note that we have no control over these charges and cannot predict what they may be. If a parcel is refused or unclaimed due to unpaid customs charges and is returned to us, we may deduct the return shipping and any fees incurred from your refund.

Incorrect addresses

Please ensure your delivery address is complete and correct at checkout, as we are unable to redirect orders once they have been dispatched. If a parcel is returned to us due to an incomplete or incorrect address, we may need to charge for re-delivery.

Lost or delayed parcels

If your order has not arrived within the estimated delivery time, please first check your tracking information and with neighbours or your local sorting office. If your parcel still cannot be located, contact us at [email protected] and we will investigate with the carrier.

Please report missing parcels within 30 days of the dispatch date so that we can raise a claim with the carrier.

Damaged in transit

If your order arrives damaged, please contact us as soon as possible at [email protected] with photos of the damage and the packaging, and we will arrange a replacement or refund in line with our Returns & Refund Policy.

Questions

For any questions about shipping or the status of your order, contact us at [email protected].